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Terms of Use & Privacy Policy

Effective date: September 9, 2025

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1) Terms of Use

1.1 Acceptance

Welcome to MedKings Pharmacy Store and Consult (“we”, “us”, “our”). By using our website, consultations, ordering, messaging, or any service provided through https://medkingspharmacy.com/, you agree to these Terms of Use. If you do not agree, please do not use our services.

1.2 Eligibility

You must be at least 18 years old (or have a parent/guardian’s consent) to create an account, place orders, or use our consultation services.

1.3 No Emergency Service / Medical Disclaimer

Information on this website, including pharmacist consultations, is for general guidance and does not replace clinical diagnosis or emergency care. In an emergency, call 112 (Nigeria) or go to the nearest hospital.

1.4 Accounts & Security
  • You are responsible for safeguarding your login credentials and all activities under your account.
  • Provide accurate, current information. We may suspend or terminate accounts for violations or fraud.
1.5 Orders, Pricing & Payment
  • Prices are shown in Nigerian Naira and may change without prior notice.
  • We may reject or cancel an order for stock, regulatory, or risk reasons (you’ll be refunded if charged).
  • Payments are processed by secure third-party providers. We do not store your full card details on our servers.
  • For prescription medicines, a valid prescription may be required before dispensing.
1.6 Delivery
  • Delivery timelines are estimates. Delays can occur due to logistics, stock, verification, or force majeure.
  • Please inspect your order upon delivery and contact us promptly about any issues.
1.7 Returns & Refunds
  • For safety and legal reasons, opened or temperature-sensitive medications cannot be returned unless defective or supplied in error.
  • Eligible returns must be requested within 7 days of delivery in original condition/packaging.
  • Refunds are issued to the original payment method after inspection/approval. Delivery fees are non-refundable unless the return is due to our error.
1.8 Consultations & Telepharmacy
  • Consultations are provided by licensed pharmacists for counselling, medication review, and general advice.
  • We may request additional information or documents (e.g., prescription) for safety and regulatory compliance.
  • We may record key clinical notes required by law and best practice (see Privacy Policy).
1.9 User Content & Reviews
  • By posting reviews or messages, you grant us a non-exclusive, royalty-free license to use, reproduce, and display that content on our platforms.
  • Do not post content that is unlawful, misleading, defamatory, or infringes any intellectual property rights. We may moderate or remove content at our discretion.
1.10 Acceptable Use
  • No attempts to bypass security, scrape our site, or disrupt services.
  • No false orders, prescription fraud, or misuse of prescription-only medicines.
1.11 Intellectual Property

All content, trademarks, logos, and site design are owned by or licensed to MedKings Pharmacy Store and Consult. You may not copy or exploit them without written permission.

1.12 Third-Party Links

We may link to third-party sites for payments, video calls, logistics, or information. We are not responsible for their content or practices.

1.13 Limitation of Liability

To the fullest extent permitted by Nigerian law, MedKings Pharmacy Store and Consult is not liable for indirect, incidental, or consequential damages arising from use of our services. Our aggregate liability is limited to the amount you paid for the affected order/service.

1.14 Indemnity

You agree to indemnify and hold MedKings Pharmacy Store and Consult, its directors, employees, and pharmacists harmless from claims or losses arising from your breach of these Terms or misuse of our services.

1.15 Force Majeure

We are not responsible for delays or failures caused by events beyond our reasonable control (e.g., strikes, pandemics, network outages, extreme weather).

1.16 Changes to Terms

We may update these Terms at any time. The “Effective date” above will change when we do. Continued use after changes means you accept the updated Terms.

1.17 Governing Law & Disputes

These Terms are governed by the laws of the Federal Republic of Nigeria. Disputes shall be resolved by the courts of Lagos State, Nigeria. Where mutually agreed, we may explore mediation or arbitration before litigation.

2) Privacy Policy

We respect your privacy and process personal data in line with the Nigeria Data Protection Act (NDPA) 2023 and applicable regulations.

2.1 Who We Are

MedKings Pharmacy Store and Consult operates in Lagos, Nigeria. Contact details are in the Contact section.

2.2 Data We Collect
  • Identity & Contact: name, email, phone, delivery address.
  • Account & Usage: login details, messages, preferences, pages viewed, device/browser info.
  • Order & Payment: items purchased, totals, delivery instructions. Card processing is handled by secure payment partners; we do not store full card numbers.
  • Consultation & Health Info: information you share with pharmacists (e.g., medicines, allergies, conditions) to provide safe pharmaceutical care.
  • Communications: emails, chat, WhatsApp messages, or phone recordings where permitted.
  • Cookies/Analytics: cookie identifiers, approximate location, and analytics events (see Cookies section).
2.3 How We Use Your Data (Purposes)
  • To create and manage your account and orders.
  • To provide consultations, verify prescriptions, and ensure safe use of medicines.
  • To process payments and coordinate delivery.
  • To send service communications (order updates, security alerts).
  • To personalize your shopping experience and improve our services.
  • To comply with legal/regulatory obligations (e.g., pharmacy records, tax, anti-fraud).
  • With your consent, to send marketing newsletters (you can opt out anytime).
2.4 Lawful Bases (NDPA)
  • Contract necessity (e.g., fulfilling orders, consultations).
  • Legal obligation (e.g., maintaining regulated pharmacy records).
  • Consent (e.g., marketing, certain health data uses).
  • Legitimate interests (e.g., fraud prevention, service improvements) balanced with your rights.
  • Vital interests (rare; e.g., preventing serious harm).
2.5 Sharing & Recipients
  • Pharmacists & Clinical Partners (to deliver care and verify prescriptions).
  • Payment processors (to take payments securely).
  • Logistics/courier providers (to deliver your order).
  • IT & analytics vendors (hosting, security, analytics, video services e.g., Jitsi) under contract.
  • Regulators or law enforcement where required by law or to protect rights/safety.
2.6 International Transfers

Some providers may process data outside Nigeria. Where we do this, we use appropriate safeguards (contractual protections and risk assessments) to help keep your data safe.

2.7 Data Retention

We keep data only as long as necessary for the purposes stated, and to comply with applicable pharmacy, tax, and regulatory record-keeping requirements. When no longer needed, we securely delete or anonymize it.

2.8 Security

We use technical and organizational measures (encryption in transit, access controls, training) to protect your data. However, no system is completely secure.

2.9 Your Rights

Under the NDPA you may have rights to:

  • Access, correct, or delete your data.
  • Object to or restrict certain processing.
  • Data portability (copies in a structured format).
  • Withdraw consent where processing is based on consent.

To exercise these rights, contact us at support@medkingspharmacy.com. We may need to verify your identity.

2.10 Children’s Privacy

Our services are not directed to children under 16. If you believe a child has provided personal data, please contact us so we can take appropriate action.

2.11 Marketing Preferences

You can manage email preferences via the unsubscribe link in our emails or by contacting us. Transactional/service emails will still be sent where necessary.

2.12 WhatsApp & Calls

If you message us on WhatsApp (+2347032583169), your messages are subject to WhatsApp’s own terms and privacy practices in addition to ours. Avoid sharing sensitive medical information on open channels unless requested by our pharmacists in a secure way.

2.13 Changes to this Policy

We may update this Privacy Policy. We will change the effective date above and, where appropriate, notify you.

3) Cookies & Similar Technologies

We use cookies and similar technologies to run the site, remember preferences, analyze performance, and personalize content.

3.1 Types of Cookies
  • Essential: required for sign-in, cart, security, and core features.
  • Performance/Analytics: help us understand usage and improve the site.
  • Functional: remember preferences (e.g., theme, language).
  • Marketing (optional): newsletters and promotions (only with your consent where required).
3.2 Managing Cookies

You can control cookies in your browser settings. Blocking some cookies may impact site functionality.

4) Contact & Complaints

If you have questions about these Terms or our Privacy practices:

If you have a privacy complaint, you may also contact the Nigeria Data Protection Commission (NDPC). We appreciate the chance to address your concerns first.